Frequently Asked Questions

Ordering & Shipping

How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number and a link to monitor your shipment. If you have an account, you can also find tracking information in your order history.

What should I do if my item arrives damaged or incorrect?

In the rare event that your order arrives damaged, defective, or incorrect, please contact our customer support team at care@zupimars.com within 48 hours of delivery. We will promptly review your concern and provide a suitable resolution.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us immediately. If your order has not yet been shipped, we will do our best to accommodate your request. Once an order has been dispatched, it cannot be canceled.

Do you ship internationally?

Yes. We currently ship to India, Dubai, Canada, and the USA. We are continuously working to expand our reach. Shipping costs and delivery times will vary depending on your location.

What is your return or refund policy?

Due to the nature of our health and wellness products, we follow
strict hygiene and safety protocols. For this reason, we are
unable to accept returns or provide refunds once a product has been
delivered. This ensures every item you receive is safe and
untouched. The only exception is for items that arrive damaged or
incorrect. For more details, please read our full Refund & Returns Policy.

About Our Products

Are your products safe and effective?

Yes. At Zupimars, we commit to delivering products that offer the time-tested wisdom of Ayurveda and the precision of modern technology. We create our formulations through meticulous research, blending traditional knowledge with cutting-edge Artificial Intelligence. All of our products are approved by competent government authorities, are crafted in WHO – GMP (Good Manufacturing Practices) certified facilities, and undergo rigorous quality control.

What types of Zupimars Ayurvedic products do you offer?

We offer a wide range of Ayurvedic products, including herbal supplements, wellness formulations, skincare items, and herbal remedies for various health conditions.

Do I need a prescription to purchase your products?

No, you do not need a prescription to purchase our Ayurvedic products, as they are available over-the-counter and online. However, if you have a specific health condition, we strongly advise you to consult with a healthcare professional.

Are your products suitable for vegetarians and vegans?

Many of our products are suitable for vegetarians and vegans. We use plant-based ingredients whenever possible. Please check the product descriptions and labels for specific information.

Are your products safe to use during pregnancy or while breastfeeding?

We strongly advise consulting with your healthcare provider or a qualified Ayurvedic practitioner before using any new supplements or herbal products during pregnancy or while breastfeeding to ensure safety for you and your child.

How do I use your products?

You can find usage instructions on the packaging of each product. It’s crucial to follow the recommended dosage and guidelines for the best results.

What is the shelf life of your products?

The shelf life of our products typically ranges from 1 to 3 years. The exact expiration date is always clearly mentioned on the packaging.

Are there any side effects to using your products?

Generally, users tolerate Ayurvedic products well when they use them as directed. However, individual reactions can vary. If you happen to experience any adverse effects, please discontinue use and consult a healthcare professional.

About Ayurveda & Our Approach

What is Ayurveda?

Ayurveda is an ancient system of natural healing that originated in India. At its core, it focuses on balancing the body, mind, and spirit to promote overall health and well-being. To achieve this, Ayurvedic remedies often use herbs, minerals, and holistic practices.

How long does it take to see results from Ayurvedic products?

Ayurveda is a holistic system that works on balancing the body. Results can vary by individual and product. While some people may notice benefits relatively quickly, others may require consistent use over several weeks to experience the full, long-term effects.

Can I use Ayurvedic products alongside conventional medicine?

Ayurvedic products can often complement conventional medicine. Nevertheless, it’s essential to consult with your healthcare provider first to ensure there are no potential interactions.

Can I get personalized Ayurvedic recommendations?

We do not provide personalized medical consultations. We can, however, offer general guidance on our products based on Ayurvedic principles. For truly personalized advice, we always recommend consulting with a certified Ayurvedic practitioner. Soon, you will also be able to generate an Artificial Intelligence-driven consultation directly from your account with us, free of cost.

Contact & Support

How can I contact your customer support team?

You can reach our customer support team by phone, email, or through the contact form on our website. For more details, simply visit our “Contact Us” page.

How can I stay updated on your latest products and promotions?

To stay informed, you can subscribe to our newsletter and follow us on social media for our latest products, promotions, and Ayurvedic wellness tips.