Refund & Returns Policy

Dear Valued Customer,

At Zupimars, your satisfaction and well-being are at the heart of everything we do. We take great pride in offering products crafted with care, precision, and the highest standards of quality.

Our Policy on Health & Wellness Products

Because our products are health and wellness items, we follow strict hygiene and safety protocols. For this reason, we are unable to accept returns or provide refunds once a product has been delivered.

This policy ensures that every item you receive is fresh, safe, and untouched—just as you deserve. We understand this may feel limiting, and please know this decision is made solely to protect your health and uphold the purity of our products.

We want you to feel completely supported when shopping with us. Please see our exceptions below.

Order Changes or Cancellations

If you need to modify or cancel your order, please contact us before your order is shipped, and we will do our best to assist.

Damaged or Incorrect Items

In the rare event that your order arrives damaged, defective, or incorrect, please reach out to us within 48 hours of delivery. We will promptly review your concern and provide a suitable resolution, whether that’s a replacement or another appropriate solution.

Questions or Concerns

Your trust means everything to us, and we are committed to making your shopping experience positive, transparent, and worry-free.

If you have any questions, please don’t hesitate to contact us with your order number and details. Our team will be more than happy to assist.

With gratitude,
Team Zupimars